ISO 20000 Service Level Agreement (SLA) Template

ISO 20000 Service Level Agreement (SLA) Template

Marsoni

M251S

$19.00

Get it in 3 business days with 1 day shipping. Friday, May 29

ISO 20000 Service Level Agreement (SLA) TemplateDescription: A Service Level Agreement (SLA) template ISO 20000 is a formal document that outlines the minimum levels of service to be provided by a service provider. It is based on the requirements of ISO 20000, an international standard for IT Service Management, and is designed to ensure that the service provided meets the customers expectations. The SLA template provides a framework for the service provider and customer to agree on the service

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We bought a printer and it was having issues from the beginning. We thought at first it had to do with the WIFI, so we didn't say anything, but then more things were going wrong. I talked to the manufacturer, who said it needed to be replaced but we had to go through Asurion. Asurion "fixed" it and sent it back but we had our doubts. Sure enough, it was within the same month we were sending it in again. This time they just gave us an amazon gift card for the entire amount we had paid. Thankful for the warranty. They ultimately did the right thing, I just wish we could have gotten it done faster.

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Reviewed in the United States on October 9, 2023

Verified Purchase

GM73

San Leandro, US

★★★★★ 5

Get protected!

Very easy to use and responsive.

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Reviewed in the United States on March 6, 2026

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Robert Bollman

Natrona Heights, US

★★★★★ 5

Very helpful

Good plan to have.

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Reviewed in the United States on February 21, 2026

Verified Purchase

Amazon Customer

Whiting, US

★★★★★ 5

Asurion worked as intended.

After three years, my monitor failed. Asurion paid to send it to a repair center. I didn't save the box the monitor came in, and paid $23 to have it packaged up. They kept me informed of the various steps, such as en route, arrived, testing, and repair started. They discovered it could not economically be repaired and refunded my purchase price. The entire process from me telling them it was broken until the refund took 5 days. I am well satisfied with the service.

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Reviewed in the United States on August 31, 2025

Verified Purchase

Monique & family account

Draper, US

★★★★★ 1

BUYER BEWARE NOT A AUTHORIZED EPSON SELLER & YOU CANNOT REG THIS PRINTER

I purchased the Epson SureColor F170 from 6Ave through Amazon and discovered during setup that I could not register the printer with Epson. After contacting Epson customer support, I was informed that 6Ave is not an authorized Epson reseller for this product. That the serial number was invalid and likely from overseas. When I had been trying it I got "INVALID SERIAL NUMBER" and when I thought maybe the 0 was an O I got a message that it had already been registered. As a result, Epson would not allow me to register the printer, which raises concerns about warranty coverage and access to manufacturer support. Had this been disclosed before purchase, I would have purchased from an authorized dealer instead. Consumers should be clearly informed when a seller is not authorized by the manufacturer, especially for a product that represents a significant investment. Very disappointing experience. I am glad I was able to contact Amazon and report them.

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Reviewed in the United States on June 6, 2026