★★★★★ 5
Rip’s easily
Style: Lobster, Style: Lobster
Hello,
I recently purchased one of your dog toys for my pup and while she absolutely loved it, unfortunately it didn’t hold up at all during normal play. She started playing with it as soon as it arrived, but the toy ripped the very first night and all the filler came out of the legs of the lobster design. I was really disappointed that it couldn’t withstand regular play, especially since we were excited about it.
Because the toy was damaged so quickly and didn’t last even one night of play, I’m not interested in buying another one, but I would like to know what your return or replacement policy is for this situation. Is it possible to get a replacement toy or a refund? If you require that the broken toy be sent back, please just let me know how to do that. I’d be happy to send photos if needed.
Thanks so much for your help,
Best regards,
Carolyn Consolo
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Reviewed in the United States on February 27, 2026
